Shipping policy

We offer free standard shipping on all orders over $499.

All orders will be processed within 3 business days (excluding weekends and holidays) after receiving your payment and order confirmation. You will receive a shipping notification and tracking information when your order has shipped. 

All items are shipped via Australia Post.

Domestic Shipping

Standard & express shipping options available within Australia.

International Shipping

We will ship internationally on a case by case basis if we believe the model has a high chance of arriving undamaged.

Given the delicate nature of some models, we wouldn't want to risk damaging them in transit as we are unable to provide any returns on International orders.

Any import duties and taxes (including VAT) incurred once a shipment reaches your destination is the sole responsibility of the customer.

Please contact us at shop@echucascalemodelcars.com.au or use the 'Contact Us' form to discuss your situation and organise a shipping quote.

Check Shipping Status

When your order has shipped, you will receive an email notification with a tracking number you can use to check its status and delivery timeframe. Please allow up to 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at shop@echucascalemodelcars.com.au so we can investigate for you.

Estimated Delivery Timeframes

Delivery timeframes are out of our control and subject to Australia Post. Please allow extra time for delivery around peak times. Check current delivery times for your area here:

https://auspost.com.au/service-updates/domestic-delivery-times

Local Pickup

Local Pickup can be arranged. Please contact us first to ensure an appropriate pickup day can be organised as we may not always be available on your preferred pickup day.